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ERA® Mask warrants that products that you buy from
us will be delivered free from manufacturing defects. Please note
that this is not a mass produced consumer goods.
If this product proves defective in either material or workmanship,
it will be replaced without charge during the limited warranty
period if returned to ERA® Mask.
The Trade Practices Act 1974 (the Act) protects consumers when they
buy goods and services.
It does so by saying that there are legal rights and obligations in
every contract between a buyer and a seller. For example, the law
requires that goods must be free of defects, and do what they are
meant to do.
Warranties
and refunds: a guide for consumers and businesses.
From Competition and Consumer Act 2010:
Seller is not obliged to provide a refund, credit or exchange if a
consumer has:
changed their mind, decided they no longer want the goods or just
don’t like them, or found that goods are the wrong size or colour.
found they can buy the same or similar goods elsewhere for a cheaper
price examined goods before buying them and should have seen any
fault at that time had a defect drawn to their attention before they
purchased goods, for example, when goods are clearly labelled as
seconds or faulty.
Where goods have breached a statutory warranty condition, customer
have the right to claim compensation from a manufacturer or
importer.
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